Returns and complaints

We strive to respond to inquiries as quickly as possible, but in order to make the fastest and most accurate assessment possible, we need as much information as possible.

Please fill in the fields below carefully and informatively – along with descriptive images if necessary.

    1. by submitting the application, you declare that no measures or alterations have been made to the product (except those necessary for assembly).
    2. damages incurred during transportation are claimed to the freight company concerned, as follows AL161-2219 . 6

    ReturnComplaints     (mandatory)

    Article number and quantity, you can write more (mandatory)

    T-order number (For boxes see silver label on the inside/outside of the left hand side - see appearance below).

    Invoice number and/or order number (fill in the date of purchase if you remember)

    Reason for return or complaint? Explain as thoroughly as you can.

    Contact details

    Company (mandatory)

    Your email address (mandatory)

     

    Your name/contact person (mandatory)

    Telephone number (mandatory)

     

    Contact person at Alf Pettersson AB?

     

     

    Attach images or other files below (1 image is mandatory).
    Accepted file formats are txt, pdf, doc, docx, ppt, pptx, jpg, jpeg, png, gif and odt.
    Max file size 2MB (2000 kB)

    The case is received and reviewed by the seller, we will get back to you with confirmation as soon as we can.


    *A copy will be sent to your completed email address.

    ID label after October 16, 2025. Located inside or outside our larger products.
    ID label before October 16, 2025. Located inside or outside our larger products.
    Shown here: ID label on inside, left hand side of AP Box.
    Shown here: ID label on inside, left hand side of AP Box.

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